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Customer Satisfaction Survey:
A Simple Solution for Collecting Customer Satisfaction Information
We have all seen the surveys at fast food restaurants, hotels, airports and other service locations where the customer/user is invited to fill in some simple information about their experience and mail in the form to a postage-paid address. Based on the discussion on NRPA-net and having followed the needs of the recreation professional community for many years, it appears that recreation providers also often desire customer satisfaction information that is available in a simple and user-friendly format. Management Learning Laboratories (MLL) has introduced a complete line of user survey solutions where the only thing that the recreation agency has to do is select a set of questions for the survey and make the questionnaires available at specific facilities or programs. MLL takes over from there, and MLL will provide monthly updates of customer survey data.
Starting at as low as $300 per month, the customer satisfaction solution provides:
- Designing of a short questionnaire based on input from the recreation agency
- Printing of questionnaire
- Providing a business-reply option for users to send in the completed questionnaire
- Data entry and analysis
- Periodic presentation of findings and recommendations
If you are interested in learning more about the customer satisfaction solution please contact us.
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